If for any reason you are unhappy with your purchase you can return it to us in its original condition within 7 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 14 days of our receiving your return. If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

We cannot accept returns on OPENED SACKS. If sack is unopened we will accept it.

If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 14 days of our receiving your return. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to not refund you for the item/s and to recover our fees and expenses from you.

Please contact us with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel and on a note inside the parcel. Please re-package the goods securely and send to the address below:-

Unit K9, Chelmsford Retail Market, Bellmead, Chelmsford, Essex, CM1 1LE

Please enclose a note stating your shipment number, the returns number and the reason for your return.

Please do not return any goods to us before you have contacted us and received a returns number, we reserve the right not to issue a refund for goods returned to us without an authorised returns number on the outside of the parcel and on a note inside the parcel.